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Senior Network Specialist (Networking)

Job Introduction

An opportunity has arisen for a Senior Specialist in Networking to join a rapidly expanding Network team based in Hatfield. The successful candidate will need to have proven all round technical understanding of network technologies with excellent communication skills, working with internal and external customers. You will need excellent knowledge and experience of Cisco routing and switching as well as a good understanding network security and of IT infrastructure in general. As a member of the team you will be required to support our growing network and customer base in the UK and across the rest of the world. The role will focus on provisioning highly technical network and security solutions to deliver customer demands and projects in a timely and professional manner. There will be an opportunity to expand your knowledge in other technical areas.  You will also be required to provide assistance and guidance to other technical support and operational teams with occasional third line support duties

Role Responsibility

Roles & Responsibilities

Technical 70%

  • Understand the technical requirements of the business and develop technical solutions to support them
  • Design, build and implement these solutions according to requirements and customer needs.
  • Manage and maintain the network and firewall infrastructure across the Computacenter group
  • Undertake move, additions and changes to the network and firewalls under appropriate changes controls needed to make this happen
  • Fault Management – Assist support teams with in depth ticket and incident management
  • Escalations – Ensure the right technical level input is provided for all assigned escalations
  • Service Integration – Provide technical leadership in the implementation/take on of new customers and services
  • Changes – Manage and implement all Non-Standard and Standard Technical requests
  • Pro Active – Provide technical leadership and be proactive, identifying gaps and providing solutions that meet Computacenter and customer expectations
  • Work with Service Teams to provide technical pre-sales support.

 

Administration 30%

  • Documentation – It is critical for all documentation to be kept 100% up to date.
  • Participate in team and sector meetings
  • Utilise business tool suites to manage day to day tasks
  • Ensure accurate completion of all projects, tasks, incidents and associated paperwork
  • Updating -  Ensure adherence to version and document control
  • Reporting – achievements, milestones and assist with SLA reporting when required
  • Security - Adhere to customer and Computacenter Security Policies
  • Prepare, complete and present accurate handover documents for customers and support teams 
  • Maintain certifications and keep up to date with technology by attending courses and constant learning

The Ideal Candidate

Key Requirements

Relevant technical qualifications such as

  • CCNP Routing & Switching/Security with relevant experience to support LAN/WAN (essential)
  • Good knowledge and understanding of SD WAN (essential)
  • Solid understanding of Data Centre architectures, preferably Cisco ACI (desired)
  • Good knowledge and experience of Cisco wireless deployments (desired)
  • Authentication technologies (Ideally Cisco TACACS, RADIUS, Cisco ISE)
  • Understanding of virtualisation, automation and orchestration
  • Understanding of cloud-based networking (advantage)
  • Understanding of load balance and proxy technologies would be an advantage, e.g Citrix Netscaler, Jetnexus, F5
  • Ability to understand business requirements to produce high quality design and then deploy
  • Experience in a 3rd Line Support capacity, with demonstrable experience of troubleshooting and resolving complex incidents
  • An in-depth technical knowledge of distributed Check Point and Cisco ASA deployments with good overall understanding of firewall technologies and secure operating systems
  • Sound knowledge or experience to troubleshoot complex network and firewall issues
  • A broad understanding of Cisco based IT Network infrastructure
  • A positive attitude to take initiative, address and resolve problems and generally be pro active
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills, with ability to present complex solutions to management
  • Able to work under pressure

 

Skills Desired:

  • Sound technical knowledge of Cisco Routing, Switching and Voice with relevant technical qualifications, i.e. Cisco CCNP Routing and Switching, Voice, Wireless or Security
  • Advantage to have working knowledge Check Point and Cisco Security
  • Experience of working in a busy NOC environment.
  • Good understanding of ITIL
  • CCIE in Switching and routing would be desirable or will support to gain qualification

 

Other:

  • Willing and able to go on-call within 12 mths
  • Element of global travel
  • Minimum 7-8 years networking experience

Package Description

Salary - Competitive + flexible benefits

Location - Hatfield

About the Company

“Computacenter is Europe’s leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers’ infrastructures.”

Computacenter

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