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Senior Business Analyst - SAP

Job Introduction

Senior Business Analyst – Group Commercial Operations

Based: Hatfield

Due to internal promotion a new opportunity has come for a Senior Business Analyst to become part of Computacenter, Europe's leading independent provider of IT infrastructure services. Based in Hatfield, the role will be reporting to the Service Owner responsible for Group Commercial Operations (Inside Sales, Partner Management and Supply Chain Services). You will work closely with the business stakeholders and transformation team to analyse, develop and support innovative IS application solutions based on SAP SD/MM, accompanied by a wide range of bespoke applications.

Our Group Information Systems function deliver, manage and maintain systems that support Computacenter’s business. This includes our IT Infrastructure (Network, e-mail, file/print, internet) and our core applications.

Our mission statement is: To be recognised as an approachable, flexible and responsive Division which understands our customers’ needs and is committed to delivering innovative, cost effective services and solutions.

Role Responsibility

  • Own and manage the project requirements definition stage of the project lifecycle, working closely with business stakeholders and transformation teams to define clear business needs and translate these into high quality functional specifications.
  • Contribute to the development of business cases to support development of these ideas into a formal project engagement request.
  • For many projects, you will be responsible for managing your assigned projects through to delivery. On larger projects you may do this with the support of a project manager/project co-ordinator. This role may also include the management of specialist third party partners. Alternatively, you may be required to manage a number of smaller tactical projects, depending on the priorities set by the business.
  • As Senior BA, you will agree and therefore be accountable to the business for the success of your assigned projects, including the outcomes, deadlines and budget.
  • You will need to identify synergies in overlapping projects or requirements, requiring the successful candidate to quickly develop a sound understanding of Computacenter’s system landscape.  Identify cross-project dependencies, maximise opportunities for simplification, and effectively manage project constraints.
  • Facilitate and contribute to successful user acceptance testing, in order to confirm requirements are met.
  • You must be prepared to act as a point of escalation on complex issues and providing appropriate support where required to other team members. Where appropriate, operate a ‘shift left’ approach to ensure that support teams are actively engaged to deal with potential recurrences via Computacenter’s Next Generation Service Desk.
  • Actively participate in team meetings, proactively suggesting improvements to systems and processes, helping driving the team to constantly improve and innovate.
  • You will be responsible for doing your part in achieving the delivery of both department and team targets/objectives.

The Ideal Candidate

What we are looking for is a strong business analysis experience, ideally with knowledge of SAP in SD/MM, expert knowledge of requirements gathering processes and an extensive range of proven analysis techniques, track record of managing and contributing to multiple IS projects at the same time and solid communication and influencing skills. Ability to work in a challenging commercial environment and flexibility to occasionally travel (France/Germany) is also required in this role.

Package Description


About the Company

We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.


Key facts about Computacenter

Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions

Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.

Over 12,000 staff employed across the Group with 4100 working in the UK. 2017 adjusted profit before tax was £106.2 million, up from £86.4 million in 2016. Revenues of £3.79 billion an increase from £3.25 billion on the previous year.

Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.



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