If you are looking to build a career that adds real value to an organisation and where you can see your positive impact on a day to day basis, we have a fantastic opportunity that has arisen in Hatfield. My client is recruiting a Scheduler / Planner / Administrator in Hatfield on an initial rolling 3 month rolling contract with a view for this role becoming a permanent position. This is the perfect opportunity for anyone who is looking to springboard their career in a progressive industry and advance upon existing customer service and coordination / planning skills.
In your new job as a Scheduler in Hatfield you will utilise your excellent resource planning and administration skills. The role involves logging multiple engineer work-requests onto the in-house job management system and tracking each request through to completion. You will be constantly liaising with both internal and external contacts, ensuring you are giving both excellent customer service and satisfaction by providing efficient and regular updates. Furthermore you will be confident using different IT systems, with proven experience in the MS suite in particular Microsoft Excel as spread sheet maintenance forms a large part of your day. Naturally you will have the great listening skills and be able to multi task to be able to manage a demanding workload in this fast paced and Service Level orientated role.
Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes. Provide good customer service to ensure that requests for information are provided to avoid customer escalations. Prioritises own workload ensuring that deadlines and customer requirements are met. Advising and providing support to customers to satisfactorily resolve queries and escalations where appropriate.
The Ideal Candidate
- The successful Scheduler will be able to work under pressure
- Be used to a busy pressurised environment
- Have good organisation and planning skills
- Good problem solving skills
- Worked in an environment with SLA’s and KPIs
- A strong background in customer service
- The ability to build relationships; good time management skills; strong minded.
About the Company
We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.
Key facts about Computacenter
Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions
Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
Over 14,700 staff employed across the Group with 4100 working in the UK. 2017 adjusted profit before tax was £106.2 million, up from £86.4 million in 2016. Revenues £3.79 billion again an increase from £3.25 billion on the previous year.
Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
Achieve great things - for yourself, our customers and our business
At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.