Major Incident Manager 24/7
Computacenter is Europe’s leading independent provider of IT infrastructure services and solutions. In our Major Incident division based in Hatfield, we continue to expand this business critical team to keep providing a world class service to our customers. If you’re a Major Incident Manager who delivers solutions rather than talks about them, we’re ready to welcome you to the team.
Part of a close-knit Major Incident Manager team based in our Hatfield office, you will enjoy an environment where people support and respect each other and work collaboratively to support our most prestigious customers and internal stakeholders. Taking full responsibility for Major Incident Management from initiation until an acceptable client resolution or work around is in place, while having total ownership of incidents, the resources engaged and all communications is all part of this exciting and challenging role. You will not only work as the in a service integrator MIM function, but also as a key part of customer Eco-systems. We have a dynamic environment which will allow you to grow and develop here at Computacenter.
The Ideal Candidate
You should have ITIL Foundation V3 as a minimum, Your experience in a customer-focused Major Incident Manager role will have already given you insight into issue resolution, stakeholder engagement and customer satisfaction. Bringing experience as a successful high level Major Incident Manager handling incident management in an outsourced managed services MIM function or vendor MIM function. What we also look for, is a positive, can-do attitude, plus an understanding of internal customer business needs. Computacenter can offer you a real chance to be part of a great team, essential to our function; this will allow a successful person to be well regarded with great prospects and growth.
You will be expected to:
- Keeps the customer at the heart of everything you do even when faced with uncertainty and pressure
- Communicate and/or present effectively to groups including stakeholders at all levels.
- Develop and maintain collaborative working relationships.
- Probe and identify underlying causes of issues before suggesting solutions
- Effectively manage or escalate issues and takes full ownership of appropriate follow-up action
- Willingly make sacrifices to ensure delivery and to also recognise the sacrifices of other.
- Proactively contribute to team performance
Competitive + Benefits
2 Days, 2 Nights, 5 off
2 Days, 3 Nights, 4 off
3 Days, 2 Nights, 5 off
About the Company
Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users.