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Infrastructure Delivery Manager

Job Introduction

Computacenter is Europe’s leading independent provider of IT infrastructure services. We enable users and their businesses by providing great service, keeping our promises and taking responsibility. If you share our approach, why not join us as an Infrastructure Delivery Manager in Hatfield ?

Our Group Information Systems function deliver, manage and maintain systems that support Computacenter’s business. This includes our IT Infrastructure (Network, Compute and Storage, Messaging and Collaboration, Datacentres, Internet) and our core applications.

Our mission statement is: To be recognised as an approachable, flexible and responsive Division which understands our customers’ needs and is committed to delivering innovative, cost effective services and solutions.

Role Responsibility

The infrastructure provisioning area of our business is responsible for the design, delivery and documentation of new infrastructure services, as well as delivering standard requests.

This is a challenging environment, in summary we deliver services across the Computacenter Group to >15,000 colleagues with a team of 8 architects. The infrastructure footprint comprises 2,200+ servers across 4 Datacentre and numerous branches and customer sites.

The Infrastructure Delivery Manager is responsible for managing the project pipeline from design to delivery, ensuring that the many multiple demand streams are actively managed and prioritised appropriately. The role includes line management of, and technical support to the members of the team, as well as implementation of improvement opportunities, and ongoing process development. Supervisory responsibility includes: resource planning and management, interviewing and hiring decisions, annual reviews, technical support and ongoing technical team development. You will also be responsible for the validation of services which includes reviewing the feasibility of intended services and the confirmation that proposed designs meet agreed standards.

Some of the main responsibilities will include:

- Manage systems that support >15,000 internal colleagues across Server, O/S, Storage and Load balance technologies
- Hands-on matrix management of two teams designing and delivering central infrastructure services
- Represent the technical division at Change Advisory Board (CAB) meetings
- Provide technical consultancy and delivery resources to support business and internal Project teams
- Attend project steering meetings and provide technical feasibility/requirements
- Collaborate across diverse Technical Teams to ensure effective solutions delivery

The Ideal Candidate

We’re looking for someone who can live up to our reputation for delivering on promises – someone who has good understanding and experience in provisioning and troubleshooting datacentre technologies including compute, storage and middleware (SAP, SQL, ORACLE).

Experience working with and provisioning to third party suppliers, proven analysis skills, critical and creative thinking, ability to separate and troubleshoot technologies.

Strong Project organisation skills, coupled with experience of directing technical teams to deliver.

Managing people.

This is a busy and challenging environment so proven experience of working independently, and effectively is required.

Package Description

Competitive (Incl Car/Car All) and Bonus

About the Company

We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

Key facts about Computacenter

Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions

Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.

Over 14,700 staff employed across the Group with 4100 working in the UK. 2017 adjusted profit before tax was £106.2 million, up from £86.4 million in 2016. Revenues £3.79 billion again an increase from £3.25 billion on the previous year.

Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.

Computacenter

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