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End User Support

Please Note: The application deadline for this job has now passed.

Role Responsibility

Roles & Responsibilities:

•             IT Cafe (Tech Bar)

The Ideal Candidate

Soft Skill Attributes:

•             Fast paced environment with differing user requirements

•             Applicants to provide adequate examples of working on a Tech Bar or similar environments

•             Take end to end ownership of a problem

•             Be proactive and escalate potential issues / flaws in processes to a team leader

•             Have excellent customer service & communication skills

•             Is able to use their initiative and suggest up with ideas

•             Who is also a team player

•             Professional appearance

•             Time management,  well organised

•             Ability to learn new skills

•             Patient, a good listener and attentive

•             Flexible & adaptable to change

•             Motivated / Engaged (creates a positive impression of Computacenter)

Technical Attributes:

•             Able to understand user requirements and guide them towards a fix

•             Is familiar with ‘todays’ technologies used in the workplace (Windows 7 / 10, Office 365, VPN’s etc)

•             Is willing to learn support of bespoke hardware / software used on the site

•             Is familiar with working to SLA’s

•             Is familiar from logging requests / incidents as they come in (Remedy / ServiceNow)

•             A knowledge of Apple IOS & Android mobile device

Package Description

End User Support

Competitive + Benefits

About the Company

Computacenter is Europe’s leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers’ infrastructures

Computacenter

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