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Customer Support

Please Note: The application deadline for this job has now passed.

Job Introduction

Computacenter is the leading independent provider of IT infrastructure services, enabling users and their businesses. Our owner-managed business has a family feel and is as much about people as it is about technology. We get to know our customers, so we can respond to their needs – join us as a Customer Support in our Inside Sales team and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

Inside Sales are here to manage and deliver product and supply chain engagements for our customers across the Group. With a team of circa 500 people across Germany, UK, France and Belgium, we transact over 750,000 orders per annum. Our remit is broad and covers pre sales engagement, business take on, in life quote, order management and margin control as well as post sales billing management.

This is a dynamic environment in which colleagues are supportive and managers inspiring. Part of an Inside Sales team for a portfolio of prestigious customers, you’ll have all the tools, information and resources available to do your role as a Customer Support and to be successful

Role Responsibility

As a part of your role, you will be responsible for:

Sales Order Processing - ensuring product and service orders are placed within customer specific SLA and running customer reports as required

Post Sales - deal with any invoice queries, log returns correctly and within specific SLAs

The Ideal Candidate

You’re likely to have experience in Sales order processing, excellent customer care skills and ability to listen and communicate effectively with customers and internal departments. We are looking for strong administrative background and willingness to learn about IT and Sales.

What we can offer is a long term career, training, professional and friendly working environment.

Package Description

Customer Support

About the Company

Computacenter is a leading independent provider of IT infrastructure services worldwide, enabling users and their business in a digital world. Our 15,000 employees worldwide support our customers on their path to digital transformation. Since our foundation in 1981, we have grown steadily and we are proud to have been able to provide first-class support to our local & international customers with their IT strategy and concepts, implementation of the best-suited technology and management of their IT infrastructure anywhere in the world that it’s needed.

In doing this, we help CIOs and IT departments, in organisations around the world, maximise productivity and the business value of IT for internal and external users.

As we indicate in our values, Winning Together, we pride ourselves in our teamwork, our dedication to our keeping our promises, and offer a work environment that is friendly, open and supportive. Just like our customers, we want to see our employees learn and grow to their fullest potential.

Computacenter

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