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Customer Support

Please Note: The application deadline for this job has now passed.

Job Introduction

If you’ve set your heart on a career in IT and especially Inside Sales, join Computacenter as a Customer Support and you’ll find there’s everything in place for you to realise your ambitions.

We’ve become the leading independent provider of IT infrastructure services by being open, upfront and straightforward. So you’ll know exactly what’s expected of you, managers will be accessible when you need training and support, your voice will be heard and we’ll take a genuine interest in how you want to develop

Inside Sales are here to manage and deliver product and supply chain engagements for our customers across the Group. With a team of circa 500 people across Germany, UK, France and Belgium, we transact over 750,000 orders per annum. Our remit is broad and covers pre sales engagement, business take on, in life quote, order management and margin control as well as post sales billing management

Role Responsibility

This is a dynamic environment in which colleagues are supportive and managers inspiring. Part of an Inside Sales team for a portfolio of prestigious customers, you’ll have all the tools, information and resources available to do your role as a Customer Executive and to be successful.

As a part of your role, you will be responsible for:

Sales Order Processing - ensuring product and service orders are placed within customer specific SLA and running customer reports as required

Post Sales - deal with any invoice queries, log returns correctly and within specific SLAs

The Ideal Candidate

You’re likely to have experience in Sales order processing, excellent customer care skills and ability to listen and communicate effectively with customers and internal departments. We are looking for strong administrative background and willingness to learn about IT and Sales.

What we can offer is a long term career, training, professional and friendly working environment.

Package Description

Customer Support

London, Hatfield, Manchester or Reading

About the Company

We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

 

Key facts about Computacenter

Computacenter is the leading independent provider of IT infrastructure services, enabling users and their business in a digital world. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users.

 

Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.

Over 14,700 staff employed across the Group with 4100 working in the UK. 2017 adjusted profit before tax was £106.2 million, up from £86.4 million in 2016. Revenues £3.79 billion again an increase from £3.25 billion on the previous year.

Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.

Computacenter

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