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Customer Debt Specialist

Please Note: The application deadline for this job has now passed.

Role Responsibility

Your role will be 50-50% escalation management and proactive advisory and review of ledger to identify systematic issues, such as

  • Review customer specific billing processes and requirements to identify and change processes which lead to payment delays
  • Work with the financing Companies to implement new factoring arrangements
  • Review of existing financing arrangements.  Working with customers to review and implement new customer specific supply chain finance programmes
  • Transition new processes to the SSC team
  • Build relationships with Sales teams to enable early dialogue over credit problems
  • Consult into the legal team during contracting cycle
  • Act as the primary liaison to sector directors to explain open issues and positions and to direct effort/attention in the sector
  • Provide in country reporting pack, including strong commentary pack to  in country leadership team
  • Proactively identify regular instances of late payment and aim to reduce the gap between the best possible DSO and the actual DSO
  • Reactively work with IS, AM and SSC team to provide expertise and assistance in resolving large, complex or systematic disputes
  • Conduct regular meetings with SSC TL to share information and agree activities on current debt position and issues.

The role is NOT responsible for all disputes but by agreement with the SSC TL, take responsibility where an in-country contact will be more effective.

The Ideal Candidate

To succeed in this role you will...

  • Have experience of SAP accounting systems
  • be Initiative and resilience
  • have good standard of numeracy
  • be flexible and able to work with change and under pressure and achieve deadlines
  • be able to prioritise with multiple issues
  • have excellent communication skills
  • and commercial awareness.

We also welcome experience of operating in a sales-led environment and knowledge of leasing.

About the Company

Our Company

Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our clients’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

Key facts about us

  • Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
  • Over 12,000 staff employed across the Group. 2016 adjusted profit before tax was £86.4 million. Revenues were £3.25 billion
  • Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
  • Achieve great things - for yourself, our customers and our business
  • At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.


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