Asset and Configuration Service Manager
At Computacenter, one of our key motives is to provide the highest quality service to our customers. If you share this drive and are motivated by supporting and helping others, come and join us as a Team Leader within our established Asset and Config department in Hatfield and you will be given a fantastic opportunity to grow and develop your own career.
As a FTSE 250 PLC, we are rooted in core European countries; Computacenter combines global reach with local expertise. We operate Infrastructure Operations Centres and Group Service Desks across Europe, South Africa and Asia from which our employees provide user support in 18 languages.
We are looking for an Asset and Configuration Manager to join our team based either in Hatfield or Nottingham, the main responsibilities of the role will be to build and maintain relationships with the Service Management team and the Customer alike, provide governance over the data provided to you by the Senior Analyst to ensure quality and accuracy, produce reports to present to the Service Management team and manage Risk and Issues.
You will also be responsible for the creation, maintenance and sign off of the Service profiles including the Service plan document as well as the creation and maintenance of Service Sub processes and OSM’s.
The Ideal Candidate
The successful candidate will have experience in a customer facing role, knowledge of the ITIL Asset and Configuration Management service, as well as experience in an IT Service environment, with the ability to work in a complex environment with multiple customers.
You will have a keen eye for detail, good presentation and communication skills, excellent planning and organisational skills.
Knowledge of Remedy ITSM and ability to create service models would be preferable.
Strong customer facing communication skills in order to represent the service.
Security Clearance would also be preferable
About the Company
Computacenter is Europe’s leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers’ infrastructures.