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3rd Line Build Analyst

Please Note: The application deadline for this job has now passed.

Job Introduction

A new and exciting opportunity has arisen for a Senior Build Engineer based in Hatfield. You will be responsible for development of customer software builds to a high standard of quality and consistency within designated timescales covering but not limited to New Build Creation, New Hardware models and Build Updates.

Role Responsibility

Build Implementation - (70%)

  • Provide assistance to the Build Coordinator to determine and document technical specifications for a given build
  • Maintain technical specification documentation and customer-specific technical process documentation.
  • Installation and configuration of Microsoft Operating Systems
  • Effective delegation of build work where appropriate to 2nd Line Analysts
  • Performance of Non-Standard Technical Request activity, as directed by the Build Management Team Leader
  • Validation testing and subsequent report generation for customer builds presented to Build Management Team representatives
  • Management of hardware and source media required for build creation
  • Incident and Problem management and troubleshooting
  • Maintain the highest level of working practice, with an emphasis on self-monitoring plus offering guidance
  • Produce procedural documentation of build processes for the benefit of knowledge sharing and improved efficiency
  • QA / Test builds and documentation
  • Look to Innovate and develop existing build procedures / methods to enhance and streamline Build Management Service

Communication and Reporting - (10%)

  • Liaison with Internal ISPs
  • Liaison with Clients
  • Adhere to escalation procedures
  • Assist with technical escalations for other team members
  • Monitor call queue and follow up with specialist support teams for resolution
  • Adhere to customer and Computacenter Security Policies
  • Report verbally and via process documentation project progress / issues to line management
  • Undertake knowledge transfer to customer or third party personnel
  • Work as part of a team on larger solutions
  • Pro-actively share technical knowledge and advice with colleagues
  • Deliver presentations to customers, as required.

Technology - (10%)

  • Attend appropriate technical and personal development training courses
  • Self-develop technical knowledge within applicable Technology stream
  • Maintain high level of industry awareness
  • Keep up-to-date with current and future technologies, products and strategies

Administration Activites - (10%)

  • Management of build and document libraries
  • Participate in team and sector meetings
  • Utilise the Remedy tool suite to monitor progress of all incidents
  • To monitor and update the call management system (Remedy & JIRA) as required
  • Mentor junior members of team
  • Maintain all technical documentation/Design as requested


The Ideal Candidate

Key Requirements

  • More than 3 years’ experience of installation and configuration of the following Operating Systems:
  • Vista & Windows 7/8/10 & respective components;
  • Windows Server 2003 / 2008 / 2012 / 2016 / 2019 & respective components

  • Microsoft Deployment Toolkit (MDT) / SCCM 2007 / 2012 experience

             Knowledge of the following:

  • Microsoft PowerShell and Visual Basic Script, or other object orientated programming language
  • Installation and configuration of key business applications, i.e. Microsoft Office, Outlook etc.
  • Operating System Registry Hives & MSI technologies

             Interpersonal and professional skills:

  • Ability to work effectively as part of a team
  • Demonstrable time management and negotiation skills
  • Provide support and guidance to junior members of the team
  • Well-presented and ability to project professional competence
  • Presentation skills to technical audience
  • Ability to work extensively in isolation and to tight timescales
  • Ability to lead a small technical team to drive resolution of incidents and projects
  • Ability to manage process and project tasks under high pressure situations
  • Ability to create and QA technical documentation

Package Description

Competitive and Benefits

Location - Hatfield

About the Company

Computacenter is Europe’s leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers’ infrastructures.


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