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Wintel Third Line Analyst

Job Introduction

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for an experienced Security Cleared (minimum SC) Third Line Analyst who will join a large team supporting diverse and geographically spread Wintel customer environments.
 

Role Responsibility

The key responsibilities of the role include:

  • Designing, developing and deploying of technologies on Windows Platforms
  • Offering solutions and workarounds to incidents/problems
  • Working to SLA’s and deadlines
  • Review of services and application delivery
  • Prioritising and managing several tasks at a single time
  • Establishing a good working relationship with wider teams and customers alike
  • Keep up to date with advancements in technology
  • Work with a variety of customers to gain a detailed understanding of their requirements
  • Providing Remote On-Call Out of Hours Support
  • Willingness to Travel (Infrequent)

The Ideal Candidate

You will have a minimum of 3 years’ experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential.

To succeed in this role you should have experience in the following:

  • Microsoft Windows Server 2003/2008/2012, including clustering
  • Designing, developing and deploying of technologies on Windows Platforms
  • Active Directory experience: ADFS, Group Policy Objects (GPO), Domains, Forrest, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP/ADSI, Kerberos and Schemas
  • Cloud Computing – Azure AD Connect, AD Sync
  • Understands the interdependency between Active Directory, DNS and DHCP.
  • PKI and Certificate Management
  • Microsoft Forefront suite (FIM)
  • Quest Tools (Active Roles, Change Auditor, Migration Manager, Recovery Manager)
  • Anti-virus technologies (SEP, SCEP, SPE McAfee)
  • Server Hardware including Cisco UCS
  • Scripting (PowerShell)

We also welcome any experience of Windows Server 2016, exposure to Citrix, Virtualisation or Messaging technologies.

About the Company

Our Company

Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our clients’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

Key facts about us

  • Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
  • Over 12,000 staff employed across the Group. 2016 adjusted profit before tax was £86.4 million. Revenues were £3.25 billion
  • Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
  • Achieve great things - for yourself, our customers and our business
  • At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.
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