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Senior Service Manager

Job Introduction

Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their businesses. Our Global FTSE 250 business is as much about people as it is about technology. We get to know our customers, so we can respond to their needs – join us as a Senior Service Manager and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

The UK Services team are responsible for managing the in life contracted services to all our customers. We engage directly with our customers to ensure Computacenter delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers’ business needs. Driving continual improvement and operational efficiency is a constant focus of the team and we do this by leveraging the best practice and capability within our shared services factory.

Role Responsibility

You will be part of a friendly UK Services Division working in a team of specialist Service Managers who identify and advise on improving customers’ experience, and long term value on existing and new customers, responsible for finding practical solutions to IT problems. You will be responsible for assisting with improving the delivery of services to all areas of the customer, also for working with our virtual teams to pro-actively add value to the customer.

We are also looking for someone who is qualified with the relevant professional qualification, as well as a good knowledge of relevant functional systems and experience in developing best practice policies and procedures for functional areas. You will be expected to adopt Computacenter’s best practice and service offerings to ensure consistency of service and also act in accordance with CC’s Information’s Security Policies and report any potential or actual Security events or other security risks to the organisation. Working closely with Service Unit Directors, Lead Service Managers and the customer, individuals will have responsibility for a specific element of improving services and the overall client satisfaction.

The Ideal Candidate

Ours is a dynamic environment in which colleagues are supportive and managers inspiring. You will be involved in participating and co-ordinating projects relevant to specialist areas; assessing situations, issues and opportunities and escalating when appropriate; establishing productive relationships with networks at an operational level to build and maintain customer relationships while maintaining confidentiality in all business related matters. Experience of managing complex infrastructure and end user computing managed services provided to large scale business, often working across multiple locations. 

We’ll give you recognition for a job well done and the chance to take responsibility of establishing productive relationships and networks at an operational level to build and maintain customer relationships. We’re looking for someone who can live up to our reputation for delivering on promises – someone who can solve problems creatively to get the job done.

Package Description

Competitive Salary + Bonus + Car or Car Allowance + Attractive Benefits Package

About the Company

Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our clients’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

Key facts about us

  • Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
  • Over 12,000 staff employed across the Group. 2016 adjusted profit before tax was £86.4 million. Revenues were £3.25 billion
  • Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
  • Achieve great things - for yourself, our customers and our business
  • At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.
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