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IT Transition Service Director

Job Introduction

Computacenter is Europe’s leading independent provider of IT infrastructure services with revenues in 2015 of £3.1 billion and circa. 14,000 employees.  Listed on the London Stock Exchange and a constituent of the FTSE 250 index. We get to know our customers, so we can respond to their needs – join us as a Service Transition Director and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.

The UK Services team are responsible for managing the in life contracted services to all our customers. We engage directly with our customers to ensure Computacenter delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers’ business needs. Driving continual improvement and operational efficiency is a constant focus of the team and we do this by leveraging the best practice and capability within our shared services factory.

Role Responsibility

You will be part of a friendly UK Services Business Take-On team working with our prestigious customers, responsible for finding practical solutions to IT problems. You will be responsible for managing a series of complex service change programmes with high profile, blue-chip customers. This is a leadership role within the business where the successful individual will take accountability for all services delivered into the allocated customer base which will comprise of large and complex infrastructure and managed service contracts.

We’re also looking for someone who is qualified with the relevant professional qualification and has experience of managing teams of non-technical and technical staff, as well as a good knowledge of relevant functional systems and experience in developing best practice policies and procedures for functional areas. You will be expected to adopt Computacenter’s best practice and service offerings to ensure consistency of service and also act in accordance with CC’s Information’s Security Policies and report any potential or actual Security events or other security risks to the organisation. This person will be a key interface for the customer, and will have a strong focus on managing solution and timescale changes, focussing on contract and relationship management, as well as ensuring that Computacenter are delivering during the business take on and transformation phase. You will Contribute to business strategy and prioritise projects and objectives according, motivate an indirect team to help ensure the delivery of function and business targets and take accountability for the delivery of significant business focused projects/deliverables to defined targets.

The Ideal Candidate

Ours is a dynamic environment in which colleagues are supportive and managers inspiring. The successful candidate will have a strong background in delivering IT Transition Services to customers, along with a clear vision of what good looks like in successful programme delivery. You should also be able to demonstrate: a proven track record of working in a challenging commercial environment, experience of managing P&L/budgets, experience of functional area’s lifecycles, methodologies, tools and techniques.

We’ll give you recognition for a job well done and the chance to take responsibility from managing lines of budget/ P&L to maintaining spend in line with budgetary limitations as well as establishing productive relationships and networks at an operational level to build and maintain customer relationships. We’re looking for someone who can live up to our reputation for delivering on promises – someone who can solve problems creatively to get the job done.

Package Description

Competitive + Car or Car Allowance + Bonus + Attractive Benefits Package

Based: London / South England

About the Company

We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.

 

Key facts about Computacenter

Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions

Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.

Over 12,000 staff employed across the Group with 4100 working in the UK. 2017 adjusted profit before tax was £106.2 million, up from £86.4 million in 2016. Revenues of £3.79 billion an increase from £3.25 billion on the previous year.

Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology

Achieve great things - for yourself, our customers and our business

At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.

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