IT Service Director
Computacenter is Europe’s leading independent provider of IT infrastructure services with revenues in 2015 of £3.1 billion and circa. 14,000 employees. Listed on the London Stock Exchange and a constituent of the FTSE 250 index. We get to know our customers, so we can respond to their needs – join us as a Service Director and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.
The UK Services team are responsible for managing the in life contracted services to all our customers. The successful individual will be ultimately responsible for all services delivered into multiple clients, including several large, challenging and complex infrastructure service contracts. Reporting into the Head of Services this person will be a point of escalation for customers as well as ensuring that Computacenter are delivering against all SLA's, contractual terms and our margin commitments. We engage directly with our customers to ensure Computacenter delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers’ business needs. Driving continual improvement and operational efficiency is a constant focus of the team and we do this by leveraging the best practice and capability within our shared services factory.
We’re also looking for someone who is qualified with the relevant professional qualification and has experience of managing teams of non-technical and technical staff, as well as a good knowledge of relevant functional systems and experience in developing best practice policies and procedures for functional areas. You will be expected to adopt Computacenter’s best practice and service offerings to ensure consistency of service and also act in accordance with CC’s Information’s Security Policies and report any potential or actual Security events or other security risks to the organisation. This person will be a key interface for the customer, and will have a strong focus on managing solution and timescale changes, focussing on contract and relationship management, as well as ensuring that Computacenter are delivering to their agreed SLA’s. You would build relationships with clients and broadening relationships with customers to ensure delivering added value to the customer business, manage a team of direct reports end to end, including all development, reviews and appraisals.
The Ideal Candidate
Ours is a dynamic environment in which colleagues are supportive and managers inspiring. The successful candidate will have a strong background in building relationships up to CIO, Head of Function, IT Director level, along with a clear vision of what good looks like in successful programme delivery. You should also be able to demonstrate: a proven track record of working in a challenging commercial environment, experience of managing P&L/budgets, experience of functional area’s lifecycles, methodologies, tools and techniques.
We’ll give you recognition for a job well done and the chance to take responsibility from managing lines of budget/ P&L to maintaining spend in line with budgetary limitations as well as establishing productive relationships and networks at an operational level to build and maintain customer relationships. We’re looking for someone who can live up to our reputation for delivering on promises – someone who can solve problems creatively to get the job done.
Competitive + Car or Car Allowance + Profit Share Scheme + Attractive Benefits package
Based: London, South East, Midlands
About the Company
We advise customers on their IT strategy; implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.
Our corporate and government clients are served by offices across the UK, Germany, France, the Benelux countries, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.
Key facts about Computacenter
- Computacenter is Europe’s leading independent provider of IT infrastructure services & solutions
- Our focus is on corporate and government organisations, typically of from 500 to 10,000 employees, and large enterprises of 10,000 or more employees.
- Over 12,000 staff employed across the Group. 2016 adjusted profit before tax was £86.4 million. Revenues were £3.25 billion
- Over 70% of Computacenter’s Group revenue comes from services, software, and sales of enterprise products such as servers and connectivity/networking technology
Achieve great things - for yourself, our customers and our business
At Computacenter we win together by making sure all our people have the autonomy to get things done and to find excellent solutions for our customers.