Global Service Lead
Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their businesses. Our Global FTSE 250 business is as much about people as it is about technology. We get to know our customers, so we can respond to their needs – join us as a Lead Service Manager and we’ll get to know you as a person, not just an employee, so we can understand your interests and ambitions.
The UK Services team are responsible for managing the in life contracted services to all our customers. We engage directly with our customers to ensure Computacenter delivers on our contractual commitments, whilst ensuring our services are aligned to meet our customers’ business needs. Driving continual improvement and operational efficiency is a constant focus of the team and we do this by leveraging the best practice and capability within our shared services factory.
This is an exciting opportunity to join the Computacenter Services team in a prestigious International customer as a Global Leader for Computacenter’s Managed Service contract delivery is sought for a major International banking customer. The role will be based in Zurich, Switzerland.
This is an International leadership role delivering deskside support services to our customer through a team of more than 100 based across the UK, Switzerland, APAC region and the US.
This leadership role will have full accountability for the successful delivery of services, management of the customer relationship and for the commercial management of the contract.
The Ideal Candidate
Candidates must have experience of International service delivery and of leading and managing a large multinational operational delivery team. The role will include extensive and frequent customer engagement requiring the candidate to demonstrate exceptional interpersonal and customer relationship management skills.
Candidates will be required to speak fluent English and German.
Travel across the service delivery region will also be expected.